Mysec: shared service information for over 2,000 client sites

One place for service information

Mysec Sweden AB works with security systems for municipalities, retail chains and private companies. In this installer story, Mats Gredemyr, Head of Service & Aftermarket, describes how a team of five technicians uses the Alarm Portal while supporting more than 2,000 active client sites.

From scattered documents to accessible history

The case describes the difficulty of finding documentation across paper files, email and internal servers. The Alarm Portal brings alarm logs, service records and installation documentation into an internet-accessible platform.

Mats has used the portal since joining Mysec in January 2021. He describes the importance of accessing history quickly, giving customers visibility and retaining information when staff change.

Read the complete installer story

The linked Swedish PDF includes the interview, workflows and a comparison of documentation methods. The results reflect Mysec’s experience and should be considered in the context of each organisation’s needs.